Gaming is for fun, not stress. At xo99, we want you to always play in control. Our responsible gaming tools and support are here for you every step of the way.
Online gaming is a great source of entertainment — but when it becomes a habit that starts affecting other areas of your life, that's when problems arise. xo99 believes that responsible gaming isn't just about following rules; it reflects a healthy mindset.
We have built multiple tools and support systems to ensure every player's safety on our platform. You decide how much time and money you spend on gaming. Responsible gaming is part of the culture at xo99.
For players in Bangladesh, we provide all support and information in Bengali — because we want you to make every decision with full awareness, without language ever being a barrier.
Responsible gaming on xo99 starts with following a few core principles. Sticking to these principles keeps gaming fun and enjoyable at all times.
Certain behaviours are a sign that gaming is having a negative impact on your life. If you recognise any of the following in yourself, seek help right away.
Ask yourself the following questions:
If you answered yes to any of these, please speak with our support team.
Reach us via live chat at any time. Our trained team is always here for you.
Go to SupportIf you notice these behaviours, seek help immediately.
Placing bigger bets to recover lost money and unable to break the cycle.
Gaming is taking time away from family, friends, or work and is causing strain in your relationships.
Struggling to cover daily expenses because too much is being spent on gaming.
You feel restless, irritable, or anxious when you try to stop gaming.
You are hiding the extent of your gaming and spending from your family.
Staying up late to play and experiencing sleep problems or physical health issues.
Dedicated tools to keep your gaming experience safe and in control.
Set your own deposit limit — daily, weekly, or monthly. Reductions take effect immediately; increases take effect after 7 days.
Set a limit on how long you play in one session. Once the time is up, the platform will automatically alert you and prompt you to take a break.
Temporarily pause your account for 1 day to 6 weeks. During this period, login and gaming will be completely disabled.
Permanently stop gaming for 6 months to 5 years. This decision cannot be reversed — the most powerful responsible gaming tool available.
Once you reach a set loss amount, gaming will automatically stop. This helps protect you from significant financial losses.
At set intervals, a message will appear on screen showing how long you've been playing and how much you've won or lost. This helps keep you aware and in control.
Learn how each tool works.
| Tool Name | Time Limit | Time to take effect | Cancellation Period |
|---|---|---|---|
| Daily Deposit Limit | 24 hours | Immediate (when lowering) | After 24 hours (if increased) |
| Weekly Deposit Limit | 7 days | Immediate (when lowering) | After 7 days (if increased) |
| Monthly Deposit Limit | 30 days | Immediate (when lowering) | After 30 days (if increased) |
| Session Time Limit | 1–24 hours | Immediate | Anytime |
| Cooling-Off Period | 1 day – 6 weeks | Immediate | After the Period Ends |
| Self-Exclusion | 6 months – 5 years | Immediate | After the Period Ends (7-day notice) |
| Loss Limit | Daily / Weekly / Monthly | Immediate (when lowering) | After 7 days (if increased) |
Pause or permanently close your gaming account in just a few steps.
Log in to your xo99 account and go to your profile settings.
Click on the "Responsible Gaming" option.
Choose between Self-Exclusion or Cooling-Off — whichever works best for you.
Select a duration and confirm — it takes effect immediately.
Xo99 is strictly for users aged 18 and above. Protecting minors from any form of gaming activity is our top priority. Age verification is mandatory at registration, and all users' identities are confirmed through our KYC process.
Advice for parents: use parental control software on your computer or phone. Have an open conversation with your child about online safety.
If a family member is struggling with gaming addiction, let our support team know. We will work with your family to find a solution.
You can fully block children's access to the xo99 app using Parental Controls. Contact our support team for more details.
Answers to common questions about responsible gaming.
Responsible gaming on xo99 is more than a rule — it's our commitment. Register today and enjoy a safe, controlled gaming experience.